What a managed IT agreement covers in San Antonio
Support for your people, care for your devices and Microsoft 365, security, backups and a plan, all under one agreement.
- Help deskStaff email, open a portal ticket or call people who know your setup.
- Monitoring and patchingEvery workstation and server watched and kept current.
- Microsoft 365Accounts, licenses, mail flow and security settings.
- SecurityEndpoint MDR Plan I, email filtering and security training.
- Backups100 GB per workstation, with full disaster recovery as an add-on.
- Network and Wi-FiFirewall, switches, Wi-Fi, segmentation and VPN.
- PlanningRegular reviews, a hardware roadmap and a budget.
Managed IT in San Antonio: what we see
Joint Base San Antonio anchors a big federal and defense supply chain, so many local firms handle controlled unclassified information. The medical community around the South Texas Medical Center adds HIPAA training to the list.
Typical example A San Antonio defense supplier or medical group that needs daily IT and compliance support from the same team.
Fully managed, co-managed or outsourced
Who we manage IT for in San Antonio
Most often defense suppliers, medical practices, financial advisory firms, manufacturers and construction companies, in Downtown, the South Texas Medical Center, Stone Oak and the Pearl District, plus New Braunfels, Boerne and Schertz.
Onboarding your San Antonio office
We assess your systems, secure admin access, install monitoring and security tools and document everything before everyday support starts.
Remote-first, on-site when needed
Our engineers connect to your computers securely, so most problems are solved while you watch rather than after a visit.
If a problem needs someone on site in San Antonio, we send someone to your office or arrange a local partner, and keep working remotely in the meantime.
Support hours for San Antonio: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
For San Antonio businesses, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. An office with more email users than computers pays mostly user fees. The agreement is a longer-term one, so the security and documentation work has time to pay off.