Managed IT Services for Manufacturing

01Why manufacturers choose managed IT

In a plant, a failed switch or a dead machine PC stops production. Manufacturers need IT that understands uptime matters more than anything else, and that plans changes around shifts.

Many manufacturers also supply larger customers who now ask about security, and defense suppliers need to prepare for CMMC.

02What we manage for manufacturers

• The shop-floor network and the PCs attached to machines
• Separation between office and plant networks
• The ERP server: hardware, backups, network and user access
• CAD workstations and label or barcode printers
• Backups for engineering files and production data
• CMMC preparation for defense suppliers

03Working with your software vendors

We keep the systems behind your ERP systems, CAD such as AutoCAD, shop-floor machine PCs and label or barcode systems running, and we work directly with your vendors when a problem sits between their software and your systems.

04Security and compliance

We help defense suppliers prepare for CMMC Level 1 and Level 2, which is based on NIST SP 800-171, with a gap review, policies and the security controls themselves. The formal assessment is done by an outside assessor (a C3PAO), not by us.

For other manufacturers, the priority is usually separating plant equipment from the office network so a phishing email in accounting cannot reach the production floor.

05Onboarding

First we learn how your office uses ERP systems, CAD such as AutoCAD, shop-floor machine PCs and label or barcode systems: who logs in, where the data lives and which vendor supports what. Then admin access is locked down, our tools go on every computer and the setup is written down.

How onboarding works

06Pricing

Each month manufacturers pays only for the Managed Services it has, such as users, workstations, servers or the network, each counted on its own. Growth is easy to budget, because each new person or computer adds one known fee. We work on longer-term agreements, which pay for the onboarding and documentation done at the start.