You get an IT department, not a phone number
Most small businesses start with a mix: a nephew who set up the Wi-Fi, a vendor who installed the server, a break-fix shop you call when something stops working. Nobody owns the whole picture, so problems repeat and nobody notices the backups quietly failed in March.
Fully managed IT replaces that with one accountable team. Your staff have one place to ask for help. Every computer is monitored. Every account, license and vendor is documented. And someone is looking ahead, not just reacting.
- Help deskStaff email, open a portal ticket or call people who know your setup.
- Monitoring and patchingEvery workstation and server watched and kept current.
- Microsoft 365Accounts, licenses, mail flow and security settings.
- SecurityEndpoint MDR Plan I, email filtering and security training.
- Backups100 GB per workstation, with full disaster recovery as an add-on.
- Network and Wi-FiFirewall, switches, Wi-Fi, segmentation and VPN.
- PlanningRegular reviews, a hardware roadmap and a budget.
How issues are handled
There are three ways to ask for help: send us an email, submit a ticket from the portal or give us a call. For urgent issues, just give us a call.
We work remotely first because it is faster and less disruptive. Most issues are fixed without anyone visiting your office.
When a problem does need hands on site, we arrange it and keep working remotely in the meantime. Every request becomes a ticket, so you can see what was asked, what was done and how long it took.
Documentation you own
During onboarding we document admin accounts, network diagrams, licenses, vendors, warranties and procedures. That documentation belongs to you. If you ever leave, it leaves with you.
- Admin credentials stored in a secure vault, not a spreadsheet
- Network diagrams for every office
- A list of every software vendor, renewal date and support contact
- Procedures for onboarding and offboarding staff
Planning and reviews
On a regular schedule we sit down with you to review tickets, security risks, aging hardware and licenses. You leave with a short list of recommendations and a budget for the next year, so replacing laptops and servers stops being a surprise.
Is fully managed IT the right fit?
A good fit when
- You have no IT employee, or an office manager doing IT part time
- You want one predictable monthly cost
- You need security and compliance handled, not just fixes
- You are growing and want new hires set up the same way every time
Consider something else when
- You have IT staff who want to keep control: see co-managed IT
- You only want someone to call when things break
- You need a single short project rather than ongoing support
Pricing
Pricing for fully managed IT is built from separate monthly fees for supported users, workstations, servers and the network. Growth is easy to budget, because each new person or computer adds one known fee. Terms are longer than a month, because the first weeks are spent securing and documenting your systems.