Why medical practices choose managed IT
A clinic runs on a schedule. If the check-in PC will not print, the EHR is slow in exam room three or the fax server stops, patients wait and staff improvise. Most practices do not have the volume to justify a full-time IT person, and the office manager ends up as the help desk.
HIPAA adds a second job. The Security Rule expects safeguards that are planned, documented and reviewed, and many practices only discover what they lack when an insurer or auditor asks.
What we manage for medical practices
- Front-desk and exam-room workstations, monitored and patched
- Encryption on every laptop and workstation that touches patient data
- MFA and access controls for email, the EHR portal and remote access
- Backups for practice systems, scanned documents and imaging workstations
- Wi-Fi that keeps guest devices away from clinical systems
- HIPAA compliance training for staff, with completion records
Working with your software vendors
We keep the systems behind your EHR and practice management systems, imaging workstations, e-prescribing and patient portals running, and we work directly with your vendors when a problem sits between their software and your systems.
We handle
- Workstations, printers and scanners at the front desk and in exam rooms
- Network, firewall and Wi-Fi
- User accounts, access and MFA
- Backups and recovery
Your vendor handles
- EHR and practice management application issues
- E-prescribing configuration
- Patient portal content and settings
- Imaging application support
Security and compliance
We offer HIPAA compliance training for your staff and manage the systems and controls behind your risk analysis or audit: encryption, MFA, access reviews, logging and backups. Encrypted devices matter in particular, because a lost encrypted laptop is far less likely to become a reportable breach than an unencrypted one.
The risk analysis itself is yours, done with your compliance advisor. We give them accurate, current answers about how your systems are set up.
Onboarding
Onboarding starts with an inventory of your EHR and practice management systems, imaging workstations, e-prescribing and patient portals and every device and account that touches it. We secure admin access, install monitoring and security tools and document what we find before everyday support begins.
Pricing
Each month medical practices pays only for the Managed Services it has, such as users, workstations, servers or the network, each counted on its own. Shared front-desk or shop-floor PCs are covered by the workstation fee without adding users. Agreements run for a longer term rather than month to month.
Sources
Information on this page is general and is not legal or compliance advice.