Why dental offices choose managed IT
Dental offices are more technical than they look. Every operatory has a PC, a sensor or intraoral camera and a connection back to the imaging server. When one link fails, the hygienist cannot take X-rays and the schedule slips.
Images and charts are also among the most sensitive data a small business holds. They need to be backed up, recoverable and protected under HIPAA.
What we manage for dental offices
- Chairside and front-desk PC support, monitored and patched
- The imaging server or workstation and the network that connects every operatory
- Backups for practice data and images, tested by restoring
- Encryption and MFA for staff accounts
- Separate guest Wi-Fi for patients
- HIPAA compliance training for staff
Working with your software vendors
We keep the systems behind your dental practice management software, digital X-ray and imaging, and intraoral cameras running, and we work directly with your vendors when a problem sits between their software and your systems.
We handle
- Operatory and front-desk PCs
- Imaging server hardware, storage and network
- Backups and test restores
- Accounts, MFA and email
Your vendor handles
- Practice management software issues and updates
- Imaging software and sensor drivers
- Intraoral camera software
- Insurance and clearinghouse portals
Security and compliance
We offer HIPAA compliance training for staff and support the systems and controls behind your risk analysis or audit: encrypted devices, access controls, MFA, monitored backups and patching. Imaging archives are large, so we size backups to restore them in a realistic amount of time, not just to store them.
Onboarding
First we learn how your office uses dental practice management software, digital X-ray and imaging, and intraoral cameras: who logs in, where the data lives and which vendor supports what. Then admin access is locked down, our tools go on every computer and the setup is written down.
Pricing
For dental offices, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. An office with more email users than computers pays mostly user fees. The agreement is a longer-term one, so the security and documentation work has time to pay off.
Sources
Information on this page is general and is not legal or compliance advice.