What a managed IT agreement covers in Austin
Every agreement includes the help desk, device monitoring and patching, Microsoft 365, security, backups and planning reviews.
- Help deskStaff email, open a portal ticket or call people who know your setup.
- Monitoring and patchingEvery workstation and server watched and kept current.
- Microsoft 365Accounts, licenses, mail flow and security settings.
- SecurityEndpoint MDR Plan I, email filtering and security training.
- Backups100 GB per workstation, with full disaster recovery as an add-on.
- Network and Wi-FiFirewall, switches, Wi-Fi, segmentation and VPN.
- PlanningRegular reviews, a hardware roadmap and a budget.
Managed IT in Austin: what we see
Austin companies adopt cloud tools early and hire quickly, and that leaves gaps: shared admin passwords, laptops nobody tracks and Microsoft 365 settings left at their defaults. Managed IT closes those gaps without slowing down hiring.
Typical example A growing Austin company that needs IT to keep up with each new hire, laptop and office.
Fully managed, co-managed or outsourced
Who we manage IT for in Austin
Most often defense suppliers, manufacturers, medical practices, law firms and nonprofits, in Downtown, the Domain, East Austin and Southwest Parkway, plus Round Rock, Cedar Park and Georgetown.
Onboarding your Austin office
Onboarding starts with an assessment. Admin access is secured, tools are installed and everything is documented before we take over support.
Remote-first, on-site when needed
Working remotely means nobody waits for a drive across town. An engineer connects, fixes the problem and notes it on the ticket.
Hardware swaps, cabling and new office setups in Austin are handled on site by our technicians or a local partner we coordinate.
Support hours for Austin: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
Each month Austin businesses pays only for the Managed Services it has, such as users, workstations, servers or the network, each counted on its own. Shared front-desk or shop-floor PCs are covered by the workstation fee without adding users. Agreements run for a longer term rather than month to month.