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Build Your Managed IT Quote

Set how many users, devices and locations you have, add any extras, then send the list. We review it and reply with a written quote.

Managed Services

Managed IT is built from the Managed Services you need. Each is a separate monthly fee, so you pay only for what you have.

Supported users

Monthly, per user

Core

Support and account care for each person with an email or Microsoft 365 account.

Minimum 10 usersCount each person, not each device.
What is included
  • Unlimited remote support during office hours
  • User onboarding and offboarding
  • Application support for Office apps, browsers and line-of-business software
  • Password resets, MFA problems and account lockouts
  • Outlook and mailbox problems
  • Printer, scanner and peripheral troubleshooting
  • Permission changes in file shares, SharePoint and Teams
  • Calls to your internet, printer, software and phone vendors
  • Microsoft 365 spam and phishing filtering
  • Security awareness training and phishing simulation
  • Microsoft 365 and software license management

Managed workstations

Monthly, per workstation

Core

Patching, protection, backup and monitoring for each desktop or laptop we manage.

Minimum 10 workstationsDesktops and laptops, including remote staff.
What is included
  • Endpoint MDR, Plan I
  • Managed backups, 100 GB per workstation
  • Windows, macOS and Linux patching
  • Firmware updates
  • CPU, memory and disk monitoring with cleanup
  • Automatic fixes for common alerts
  • Asset inventory
  • Lifecycle and warranty tracking
  • Documentation kept current

Managed servers

Monthly, per server

Core

Around-the-clock monitoring, patching and health checks for each server.

Physical or virtual, on site or in the cloud.
What is included
  • Endpoint MDR, Plan I
  • 24/7/365 NOC monitoring
  • Application and service uptime monitoring
  • Patch management
  • Disk space and storage monitoring
  • Network connectivity and latency monitoring
  • Hardware health: CPU, memory, disks and RAID
  • Automatic fixes for common alerts
  • Lifecycle and warranty tracking

Managed network

Monthly

Core

Administration of the firewall, switches, routers and Wi-Fi that connect your office.

Each office with a firewall, switches or Wi-Fi we manage.
What is included
  • Troubleshooting network problems
  • Firewall configuration
  • Network segmentation
  • Remote access and VPN management
  • Remote network administration
  • Switch and router configuration
  • Access points and Wi-Fi

Security and compliance

Security that comes with the managed services, plus add-ons for extra protection, testing and compliance.

Endpoint MDR

Plan I included, Plan II add-on

Managed detection and response for your computers and servers.

What is included

Plan IIncluded

With every managed workstation and server.

  • Endpoint MDR

Plan IIAdd-on

  • Fully managed MDR with 24/7 protection
  • Managed application control
  • Cloud response

Password management

Add-on

A shared, encrypted password vault so staff stop reusing and writing down passwords.

What is included
  • Encrypted vault
  • Password and passphrase generator
  • Platform is SOC 2 Type 2 certified
  • Platform is ISO 27001, 27017 and 27018 certified

Penetration testing

1-year term required

Add-on

Scheduled attack tests that show where your systems can be broken into, followed by a scan to confirm the fixes.

1 to 25 IPs
1 to 25 IPs

Up to 25 IP addresses each, on a 1-year term.

What is included

External, up to 25 IPs

  • Two semi-annual penetration tests
  • Remediation scan after each test
  • Covers up to 25 external IP addresses

Internal, up to 25 IPs

  • Two semi-annual penetration tests
  • Remediation scan after each test
  • Covers up to 25 internal IP addresses

Compliance platform

Priced by number of users

Add-on

A platform that tracks your controls, policies and vendors for each compliance framework you add.

Each framework is a separate add-on, priced by number of users.

What is included
  • Frameworks: CyberStarters, SOC 2, HIPAA, GDPR, ISO 27001 or AI Compliance, each a separate add-on
  • Risk management standard
  • Compliance as code standard
  • Vendor management standard

The platform tracks your controls. Formal audits and certifications are done by an independent assessor.

Support coverage

Help desk hours, working alongside your own IT staff, prepaid engineer time and IT planning.

Help desk coverage

Office hours included, longer hours add-on

Remote help desk support during office hours, with longer coverage available as an add-on.

Help desk coverage
What is included

Office hoursIncluded

With every supported user.

  • Remote support Monday to Friday
  • 7:30 AM to 5:30 PM

24/5Add-on

  • Remote support 24 hours a day
  • Monday to Friday

24/7Add-on

  • Remote support 24 hours a day
  • Every day of the week

Co-managed IT services

Quoted to your requirements

For companies with their own IT staff. Pick one or many services from this catalog to fill the gaps.

What is included
  • Shaped to your requirements
  • Pick one or many services from this catalog
  • A written split of duties with your IT staff

Block hours

16 hours a month minimum

Add-on

Prepaid engineer time at a discounted rate, scheduled on set days.

Minimum 16 hours a month
What is included

Ideal forCo-managed IT, or larger teams that want an engineer on site every week.

  • Discounted hourly rate
  • Minimum of 16 hours a month
  • Minimum of 2 hours a visit
  • Scheduled on predefined days
  • Ad hoc work and overages billed separately

Backup and recovery

A full recovery plan for businesses that need more than the workstation backups in Managed workstations.

Backup and disaster recovery

Add-on

Backups you can prove will work, plus a written plan for getting the business running again after a disaster.

What is included
  • Local and offsite backup strategy
  • Air-gapped or offline copies for ransomware resilience
  • Backup monitoring and verification
  • Alerts reviewed for failed, incomplete and successful backups
  • Disaster recovery and continuity planning
  • Defined recovery point objective (RPO)
  • Defined recovery time objective (RTO)
  • Quarterly or annual failover testing
  • Quarterly backup summary reports
  • Step-by-step recovery procedures
  • Retention that meets regulatory timelines, such as 7 years
  • Encryption at rest and in transit

Cloud apps, phones and automation

Software, calling and reporting services managed alongside the rest of your IT.

Licenses and subscriptions

Add-on

Microsoft 365 plans and other software subscriptions, managed in one place. Enter how many licenses you need of each.

Microsoft 365 plans

Microsoft 365 add-ons

Other software

What is included
  • Microsoft 365 Products
  • Adobe
  • Other software on request

VoIP phones

Add-on

Business phone service that runs over your internet connection.

What is included
  • Unlimited US mainland minutes
  • Softphone apps
  • Custom phone menu (IVR) setup
  • Custom greetings

AI automation and Power BI hosting

Add-on

Hosting and management for your automated workflows and Power BI reports.

What is included
  • Review of your business processes
  • Hosting for up to 5 workflows
  • Additional workflows available

Development and consulting are quoted separately.

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