Managed IT Service Catalog

Support and account care for each person with an email or Microsoft 365 account.

• Unlimited remote support during office hours
• User onboarding and offboarding
• Application support for Office apps, browsers and line-of-business software
• Password resets, MFA problems and account lockouts
• Outlook and mailbox problems
• Printer, scanner and peripheral troubleshooting
• Permission changes in file shares, SharePoint and Teams
• Calls to your internet, printer, software and phone vendors
• Microsoft 365 spam and phishing filtering
• Security awareness training and phishing simulation
• Microsoft 365 and software license management

Patching, protection, backup and monitoring for each desktop or laptop we manage.

• Endpoint MDR, Plan I
• Managed backups, 100 GB per workstation
• Windows, macOS and Linux patching
• Firmware updates
• CPU, memory and disk monitoring with cleanup
• Automatic fixes for common alerts
• Asset inventory
• Lifecycle and warranty tracking
• Documentation kept current

Around-the-clock monitoring, patching and health checks for each server.

• Endpoint MDR, Plan I
• 24/7/365 NOC monitoring
• Application and service uptime monitoring
• Patch management
• Disk space and storage monitoring
• Network connectivity and latency monitoring
• Hardware health: CPU, memory, disks and RAID
• Automatic fixes for common alerts
• Lifecycle and warranty tracking

Administration of the firewall, switches, routers and Wi-Fi that connect your office.

• Troubleshooting network problems
• Firewall configuration
• Network segmentation
• Remote access and VPN management
• Remote network administration
• Switch and router configuration
• Access points and Wi-Fi

Managed detection and response for your computers and servers.

Filtering that stops spam and phishing before it reaches your Microsoft 365 mailboxes.

• Spam filtering
• Phishing filtering

Training that teaches staff to spot scams, with practice emails to test what they learned.

• Security awareness training
• Phishing simulation

A shared, encrypted password vault so staff stop reusing and writing down passwords.

• Encrypted vault
• Password and passphrase generator
• Platform is SOC 2 Type 2 certified
• Platform is ISO 27001, 27017 and 27018 certified

Scheduled attack tests that show where your systems can be broken into, followed by a scan to confirm the fixes.

A platform that tracks your controls, policies and vendors for each compliance framework you add.

• Frameworks: CyberStarters, SOC 2, HIPAA, GDPR, ISO 27001 or AI Compliance, each a separate add-on
• Risk management standard
• Compliance as code standard
• Vendor management standard

The platform tracks your controls. Formal audits and certifications are done by an independent assessor.

Remote help desk support during office hours, with longer coverage available as an add-on.

For companies with their own IT staff. Pick one or many services from this catalog to fill the gaps.

• Shaped to your requirements
• Pick one or many services from this catalog
• A written split of duties with your IT staff

How co-managed IT works

Prepaid engineer time at a discounted rate, scheduled on set days.

Ideal forCo-managed IT, or larger teams that want an engineer on site every week.

• Discounted hourly rate
• Minimum of 16 hours a month
• Minimum of 2 hours a visit
• Scheduled on predefined days
• Ad hoc work and overages billed separately

Regular business reviews with an advisor, a technology roadmap and a yearly IT budget.

• Business reviews, usually quarterly or twice a year
• Recommendations ranked by risk and cost
• Hardware refresh roadmap
• Yearly IT budget
• Security roadmap aligned with cyber insurance and compliance

How vCIO and IT planning works

Backups you can prove will work, plus a written plan for getting the business running again after a disaster.

• Local and offsite backup strategy
• Air-gapped or offline copies for ransomware resilience
• Backup monitoring and verification
• Alerts reviewed for failed, incomplete and successful backups
• Disaster recovery and continuity planning
• Defined recovery point objective (RPO)
• Defined recovery time objective (RTO)
• Quarterly or annual failover testing
• Quarterly backup summary reports
• Step-by-step recovery procedures
• Retention that meets regulatory timelines, such as 7 years
• Encryption at rest and in transit

Licenses and subscriptions for the software your team uses beyond your core Microsoft 365 plan, managed in one place.

• Microsoft 365 Products
• Adobe
• Other software on request

Business phone service that runs over your internet connection.

• Unlimited US mainland minutes
• Softphone apps
• Custom phone menu (IVR) setup
• Custom greetings

Hosting and management for your automated workflows and Power BI reports.

• Review of your business processes
• Hosting for up to 5 workflows
• Additional workflows available

Development and consulting are quoted separately.