Assessment
Before quoting, we review your users, devices, network, Microsoft 365 tenant, security settings and backups. We look for the things that will cause trouble first: unsupported hardware, missing MFA, backups that have not run, shared admin passwords.
- Number of users, workstations, servers and locations
- Current vendors, licenses and renewal dates
- Security gaps ranked by risk
- Anything that must be fixed before we can take responsibility
Onboarding
Onboarding usually takes a few weeks and is planned around your workday. We install monitoring and security tools, take control of admin accounts, change shared passwords and document what we find.
Kickoff
Agree on contacts, priorities and a schedule. Staff get a short note on how to reach us.
Tools
Monitoring, patching and endpoint protection installed on every device.
Access
Admin accounts secured, MFA turned on, old access removed.
Document
Network diagrams, asset lists, vendors and procedures written up.
Fix the urgent items
Anything the assessment flagged as high risk is handled first.
Everyday support
There are three ways to ask for help: send us an email, submit a ticket from the portal or give us a call. For urgent issues, just give us a call.
We work remotely first because it is faster and less disruptive. Most issues are fixed without anyone visiting your office.
Requests are worked in order of impact, and every request becomes a ticket, so you can see the history.
Behind the scenes
Most of the work you never see: patches applied on schedule, backups checked each morning, security alerts reviewed, failing drives replaced before they fail. That quiet work is the point of managed IT.
Reviews
On a regular schedule we review tickets, risks, hardware age and budget with you. You leave each review with a short, ranked list of recommendations and an updated roadmap.