What a managed IT agreement covers in Chicago
Every agreement includes the help desk, device monitoring and patching, Microsoft 365, security, backups and planning reviews.
- Help deskStaff email, open a portal ticket or call people who know your setup.
- Monitoring and patchingEvery workstation and server watched and kept current.
- Microsoft 365Accounts, licenses, mail flow and security settings.
- SecurityEndpoint MDR Plan I, email filtering and security training.
- Backups100 GB per workstation, with full disaster recovery as an add-on.
- Network and Wi-FiFirewall, switches, Wi-Fi, segmentation and VPN.
- PlanningRegular reviews, a hardware roadmap and a budget.
Managed IT in Chicago: what we see
Much of Chicagoland’s manufacturing and distribution sits in the suburbs, from Elk Grove Village out along the I-88 corridor, often with the office and the plant on one flat network. Separating those networks and making sure the ERP server is actually backed up are common first projects.
Typical example A suburban Chicago manufacturer or distributor with an office, a plant floor and an ERP server.
Fully managed, co-managed or outsourced
Who we manage IT for in Chicago
Most often manufacturers, logistics and distribution companies, law firms, accounting and tax firms and financial advisory firms, in the Loop, River North, the West Loop and Fulton Market and Oak Brook, plus Naperville, Schaumburg and Oak Brook.
Onboarding your Chicago office
Onboarding starts with an assessment. Admin access is secured, tools are installed and everything is documented before we take over support.
Remote-first, on-site when needed
We work remotely first because it is faster and less disruptive. Most issues are fixed without anyone visiting your office.
Most Chicago issues are fixed remotely, and for the rest we schedule a local partner and manage the visit from start to finish.
Support hours for Chicago: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
For Chicago businesses, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. Busy offices with shared computers do not pay for seats nobody uses. Terms are longer than a month, because the first weeks are spent securing and documenting your systems.