The roles you get
Front-line support
Calls, emails and portal tickets from your team.
Infrastructure
Firewalls, switches, Wi-Fi and Microsoft 365.
Protection
Monitoring, patching, backups and training.
Strategy
Roadmaps, renewals and hardware refresh plans.
When Chicago companies outsource IT
Chicago firms whose IT person retired or left get documented, outsourced IT for the office and the plant.
Much of Chicagoland’s manufacturing and distribution sits in the suburbs, from Elk Grove Village out along the I-88 corridor, often with the office and the plant on one flat network. Separating those networks and making sure the ERP server is actually backed up are common first projects.
Taking over cleanly
Gather
Domain, Microsoft 365, firewall and backup credentials.
Protect
Multi-factor sign-in on, old accounts closed.
Record
Asset list, diagrams and runbooks, owned by you.
Take over
Help desk, patching and alerts move to our team.
Hours and on-site help in Chicago
Monday to Friday, 7:30 AM to 5:30 PM.
For hands-on work in Chicago, such as a failed switch or a new desk setup, we coordinate a vetted local partner and stay on the ticket.
Who outsources IT to us in Chicago
Mostly manufacturers, logistics and distribution companies, law firms, accounting and tax firms and financial advisory firms in the Loop, River North, the West Loop and Fulton Market and Oak Brook, plus Naperville, Schaumburg and Oak Brook.
Pricing
For Chicago companies that outsource IT, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. Busy offices with shared computers do not pay for seats nobody uses. Longer agreements keep the price steady and give us room to fix root causes instead of symptoms.