What a managed IT agreement covers in Miami
The help desk, monitoring, patching, Microsoft 365, security, backups and planning, for every office and remote employee.
- Help deskStaff email, open a portal ticket or call people who know your setup.
- Monitoring and patchingEvery workstation and server watched and kept current.
- Microsoft 365Accounts, licenses, mail flow and security settings.
- SecurityEndpoint MDR Plan I, email filtering and security training.
- Backups100 GB per workstation, with full disaster recovery as an add-on.
- Network and Wi-FiFirewall, switches, Wi-Fi, segmentation and VPN.
- PlanningRegular reviews, a hardware roadmap and a budget.
Managed IT in Miami: what we see
Miami businesses work with clients and partners across Latin America, which makes payment fraud by email and executive impersonation a weekly concern. Hurricane season means backups and a plan for working away from the office should be ready before June.
Typical example A Miami company that trades internationally and needs secure email, a reliable network and a hurricane plan.
Fully managed, co-managed or outsourced
Who we manage IT for in Miami
Most often logistics and distribution companies, financial advisory firms, real estate and property management firms, law firms and medical practices, in Brickell, Downtown, Doral and Coral Gables, plus Doral, Coral Gables and Hialeah.
Onboarding your Miami office
First we review what you have. Then we lock down admin accounts, roll out monitoring and security tools and write it all down.
Remote-first, on-site when needed
We work remotely first because it is faster and less disruptive. Most issues are fixed without anyone visiting your office.
For hands-on work in Miami, such as a failed switch or a new desk setup, we coordinate a vetted local partner and stay on the ticket.
Support hours for Miami: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
The monthly price for Miami businesses is made of the Managed Services it needs: a per-user fee for accounts and support, a per-workstation fee for each managed computer, and a server or network fee only where those apply. Part-time staff who only use email are a user fee and nothing more. A longer-term agreement is what lets us plan hardware refreshes and security upgrades with you.