Coverage
One employee cannot cover every vacation, sick day and late night. When your only IT person is out, IT is out. An MSP has a team, so coverage does not depend on one calendar.
Skills
Modern IT spans help desk, networking, Microsoft 365, security, backups and planning. Few people are strong in all of them. An MSP brings those skills together and shares them across many clients, so you get specialists without hiring them.
Cost
Compare the full cost of an IT hire, salary, benefits, training, tools and recruiting, with a managed agreement. Remember that one hire still needs monitoring, security and backup tools, which an MSP includes.
In-house IT
- Salary, benefits and payroll taxes
- Training and certifications
- Monitoring, security and backup tools
- Recruiting and turnover
Managed IT
- A monthly fee per user and per workstation
- Tools included
- A team, not one person
- No recruiting
Where in-house IT wins
A person on site every day knows the business deeply, walks the floor and handles the physical work instantly. For larger organizations or very hands-on environments, that matters.
The middle option
Co-managed IT keeps the person who knows your business and gives them a team behind them. It is often the best answer for companies with one or two IT staff.