What a managed IT agreement covers in Nashville
Every agreement includes the help desk, device monitoring and patching, Microsoft 365, security, backups and planning reviews.
- Help deskStaff email, open a portal ticket or call people who know your setup.
- Monitoring and patchingEvery workstation and server watched and kept current.
- Microsoft 365Accounts, licenses, mail flow and security settings.
- SecurityEndpoint MDR Plan I, email filtering and security training.
- Backups100 GB per workstation, with full disaster recovery as an add-on.
- Network and Wi-FiFirewall, switches, Wi-Fi, segmentation and VPN.
- PlanningRegular reviews, a hardware roadmap and a budget.
Managed IT in Nashville: what we see
Nashville is home to a large number of healthcare companies and the practices and vendors that work with them, so HIPAA comes up in almost every conversation. Growth in Franklin and Cool Springs has added many professional offices as well.
Typical example A Nashville healthcare company or professional firm handling sensitive data.
Fully managed, co-managed or outsourced
Who we manage IT for in Nashville
Most often medical practices, accounting and tax firms, law firms, real estate and property management firms and construction companies, in Downtown, the Gulch, Midtown and Music Row and Cool Springs, plus Franklin, Brentwood and Murfreesboro.
Onboarding your Nashville office
Onboarding starts with an assessment. Admin access is secured, tools are installed and everything is documented before we take over support.
Remote-first, on-site when needed
Remote support is faster for almost everything: a frozen Outlook, a printer queue, a locked account or a VPN that will not connect.
Most Nashville issues are fixed remotely, and for the rest we schedule a local partner and manage the visit from start to finish.
Support hours for Nashville: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
Each month Nashville businesses pays only for the Managed Services it has, such as users, workstations, servers or the network, each counted on its own. Adding a hire or retiring a laptop changes only the matching line. The agreement is a longer-term one, so the security and documentation work has time to pay off.