Why Chicago IT teams add a partner
Chicago manufacturers with one plant IT person use co-managed IT for security and Microsoft 365.
A small IT team is expected to cover networking, security, Microsoft 365, backups and every business application. Co-managed IT takes on the platform work so your people can focus on the business.
A written split of duties
We agree in writing which tasks stay with your staff and which are ours.
| Task | Your IT staff | Our team |
|---|---|---|
| Front-line support calls | ● | |
| Escalated server and network issues | ● | |
| Endpoint protection and alerts | ● | |
| Microsoft 365 licensing | ● | ● |
| Test restores | ● | |
| Hardware purchasing | ● | |
| IT roadmap and budget | ● | ● |
Every co-managed agreement starts with a version of this table, written for your business and reviewed as you grow.
Coverage when your IT person is out
Your IT person stops being a single point of failure.
Both teams share one ticket history, so nobody has to explain a problem twice.
Serving Chicago and nearby
the Loop, River North, the West Loop and Fulton Market and Oak Brook, plus Naperville, Schaumburg and Oak Brook. If a problem needs someone on site in Chicago, we coordinate a local partner while our engineers keep working the issue remotely.
Support hours for Chicago: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
For co-managed clients in Chicago, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. Part-time staff who only use email are a user fee and nothing more. We work on longer-term agreements, which pay for the onboarding and documentation done at the start.