The roles you get
Help desk
Everyday questions and fixes for your staff.
Engineering
Servers, network, Wi-Fi and Microsoft 365.
Security
Protection, monitoring and training.
Planning
Reviews, roadmap and budget.
When Charlotte companies outsource IT
Charlotte companies without IT staff get an outsourced department ready for client security reviews.
Charlotte is one of the largest banking centers in the country, and the advisory, accounting and insurance firms around it face many of the same security questionnaires the banks do. Clear documentation of your controls is half the job.
Taking over cleanly
Collect
Admin accounts, licenses, domains and vendor contacts.
Secure
Passwords changed, old access removed, MFA on.
Document
Diagrams, assets and procedures you own.
Support
Staff start calling us, and monitoring goes live.
Hours and on-site help in Charlotte
Monday to Friday, 7:30 AM to 5:30 PM.
Most Charlotte issues are fixed remotely, and for the rest we schedule a local partner and manage the visit from start to finish.
Who outsources IT to us in Charlotte
Mostly financial advisory firms, accounting and tax firms, manufacturers, logistics and distribution companies and law firms in Uptown, SouthPark, Ballantyne and South End, plus Matthews, Huntersville and Concord.
Pricing
For Charlotte companies that outsource IT, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. Shared front-desk or shop-floor PCs are covered by the workstation fee without adding users. Agreements run for a longer term rather than month to month.