Why San Francisco IT teams add a partner
San Francisco organizations with a small IT team use co-managed IT for security tools and Microsoft 365.
Most internal IT teams spend their week on tickets and never reach the security and maintenance backlog. We take that backlog off their plate.
A written split of duties
We agree in writing which tasks stay with your staff and which are ours.
| Task | Your IT staff | Our team |
|---|---|---|
| Front-line support calls | ● | |
| Escalated server and network issues | ● | |
| Endpoint protection and alerts | ● | |
| Microsoft 365 licensing | ● | ● |
| Test restores | ● | |
| Hardware purchasing | ● | |
| IT roadmap and budget | ● | ● |
Every co-managed agreement starts with a version of this table, written for your business and reviewed as you grow.
Coverage when your IT person is out
Your IT person stops being a single point of failure.
Because we use the same notes and ticket queue, coverage during a vacation feels like business as usual.
Serving San Francisco and nearby
the Financial District, SoMa, Mission Bay and Union Square, plus Oakland, South San Francisco and San Mateo. If a problem needs someone on site in San Francisco, we coordinate a local partner while our engineers keep working the issue remotely.
Support hours for San Francisco: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
The monthly price for co-managed clients in San Francisco is made of the Managed Services it needs: a per-user fee for accounts and support, a per-workstation fee for each managed computer, and a server or network fee only where those apply. Shared front-desk or shop-floor PCs are covered by the workstation fee without adding users. Longer agreements keep the price steady and give us room to fix root causes instead of symptoms.