Why Charlotte IT teams add a partner
Charlotte firms with an IT manager use co-managed IT for security tools and documentation.
Most internal IT teams spend their week on tickets and never reach the security and maintenance backlog. We take that backlog off their plate.
A written split of duties
Who owns what is written down at the start and reviewed as you grow.
| Task | Your IT staff | Our team |
|---|---|---|
| Help desk for staff | ● | ● |
| Business applications | ● | |
| Patching and endpoint protection | ● | |
| Security alert review | ● | |
| Backups and test restores | ● | |
| Microsoft 365 administration | ● | ● |
| Projects and vendor management | ● |
Every co-managed agreement starts with a version of this table, written for your business and reviewed as you grow.
Coverage when your IT person is out
Vacations, sick days and big projects no longer leave the office without IT.
Because we use the same notes and ticket queue, coverage during a vacation feels like business as usual.
Serving Charlotte and nearby
Uptown, SouthPark, Ballantyne and South End, plus Matthews, Huntersville and Concord. For hands-on work in Charlotte, such as a failed switch or a new desk setup, we coordinate a vetted local partner and stay on the ticket.
Support hours for Charlotte: Monday to Friday, 7:30 AM to 5:30 PM.
Pricing
For co-managed clients in Charlotte, each person with an account is one user fee, each computer we manage is one workstation fee, and servers and the network are priced on their own lines. Remote staff with a laptop count once as a user and once as a workstation, and nothing else is hidden in the total. The agreement is a longer-term one, so the security and documentation work has time to pay off.